Privacy Policy
Last updated: February 5, 2026
Introduction
Quotejam ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our quotation management service.
We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) contained therein. This policy describes how we handle personal information in accordance with these requirements.
Information We Collect
We collect information you provide directly to us, including:
- Account information (name, email address, company name)
- Business data (products, pricing, customer information for quotations)
- Payment information (processed securely by our payment provider)
- Communications you send to us
How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Process transactions and send related information
- Send technical notices, updates, and support messages
- Respond to your comments, questions, and requests
- Monitor and analyze trends, usage, and activities
Our Data Promise
We believe in being explicit about what we will never do with your data. This is not just policy—it's a core principle of how we operate.
We will NEVER:
- Sell your data - Your data is not a product. We will never sell, rent, or trade your personal information or business data to any third party.
- Use your data for advertising - We will never use your data to serve you ads, create advertising profiles, or share data with advertising networks.
- Share data for third-party marketing - We will never share your information with other companies for their marketing purposes.
- Mine your content for commercial purposes - Your quotations, customer lists, and product catalogs belong to you. We will never analyze this data to gain competitive insights or sell to your competitors.
- Contact your customers - We will never reach out to your customers directly for any marketing or sales purposes.
- Train AI models on your data - We will never use your business data to train machine learning models that benefit other customers or are sold commercially.
We ONLY use your data to:
- Operate and deliver the Quotejam service to you
- Improve our product based on aggregated, anonymized usage patterns
- Provide customer support when you contact us
- Send you transactional emails related to your account (invoices, password resets, etc.)
- Comply with legal obligations
Data processors vs. data sharing: We use third-party services (listed below) that process your data on our behalf to operate the service. This is necessary and standard. These processors are contractually prohibited from using your data for their own purposes. This is fundamentally different from "sharing" data with third parties for their benefit.
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction:
- Encryption in transit - All data transmitted between your browser and our servers uses TLS 1.3 encryption
- Encryption at rest - All stored data is encrypted using industry-standard AES-256 encryption
- Access controls - Strict access controls limit who can access production data
- Authentication security - We use Kinde for authentication, which provides enterprise-grade security including MFA support
- Infrastructure security - Our infrastructure is hosted on Cloudflare, which provides DDoS protection and security monitoring
While we take security seriously, no system is 100% secure. We encourage you to use strong passwords and enable multi-factor authentication when available.
Breach Notification
In the event of a data breach that is likely to result in serious harm to affected individuals, we will:
- Notify affected users as soon as practicable, and no later than 30 days after becoming aware of the breach (as required by the Notifiable Data Breaches scheme under the Privacy Act 1988)
- Provide clear information about what data was affected
- Explain what steps we are taking to address the breach
- Offer guidance on steps you can take to protect yourself
- Report to the Office of the Australian Information Commissioner (OAIC) as required by law
Data Retention
We retain your information according to the following guidelines:
- Active accounts - Data is retained for as long as your account is active
- Cancelled accounts - Data is retained for 30 days after cancellation to allow for account recovery, then permanently deleted
- Deleted accounts - Data is permanently deleted within 30 days of deletion request
- Billing records - Retained for 7 years as required by financial regulations
- Error logs - Automatically deleted after 90 days
You can request immediate deletion of your data by contacting us at privacy@quotejam.com.
Data Location
Your data is stored on Cloudflare's global infrastructure. Primary data storage is in the United States, with edge caching distributed globally for performance. By using our service, you consent to your data being transferred to and processed in the United States and other countries where our service providers operate.
Your Rights
Regardless of your location, we provide the following rights to all users:
- Access - You can view all your personal data through your account settings
- Correction - You can update your personal information at any time through your account
- Deletion - You can request deletion of your account and all associated data
- Data portability - You can request a copy of your data by contacting us
- Objection - You can object to certain processing activities by contacting us
To exercise any of these rights, you can use the tools in your account settings or contact us at privacy@quotejam.com. We will respond to all requests within 30 days.
Your Data
We believe your data belongs to you. If you need a copy of your data, contact us at privacy@quotejam.com and we will provide it in a standard format within 30 days.
Children's Privacy
Quotejam is a business service and is not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us at privacy@quotejam.com and we will take steps to delete such information.
Cookies and Tracking
We use the following types of cookies and similar technologies:
- Essential cookies - Required for authentication and core functionality. Cannot be disabled.
- Analytics cookies - PostHog analytics to understand how our service is used. Helps us identify issues and improve features.
You can control cookie preferences through your browser settings. Note that disabling essential cookies may prevent you from using the service.
Third-Party Services
We use the following third-party services to operate Quotejam. Each has their own privacy policy governing their use of your information:
- Stripe - Payment processing. Handles your payment information including card details, billing address, and transaction history. (Privacy Policy)
- Kinde - Authentication and user management. Stores your login credentials, email address, and profile information. (Privacy Policy)
- PostHog - Product analytics. Collects anonymized usage data to help us understand how our service is used and improve the user experience. (Privacy Policy)
- Resend - Email delivery. Sends transactional emails including quotation notifications, password resets, and account updates. (Privacy Policy)
- Sentry - Error monitoring. Captures technical error information to help us identify and fix issues. May include anonymized user context when errors occur. (Privacy Policy)
- Cloudflare - Hosting and infrastructure. Your data is stored and served through Cloudflare's global network. (Privacy Policy)
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.
Contact Us
If you have any questions about this Privacy Policy, please contact us at privacy@quotejam.com.